Refund policy
Last updated: January 5, 2026
At World of Eraya, we are committed to offering clarity and a smooth experience for every customer. Please read the policy below carefully before placing an order.
1. Order Cancellation
~ No orders are eligible for cancellation once placed.
~ Please ensure all details (size, color, address) are reviewed carefully before confirming your purchase.
2. Eligibility for Exchange
~ Only sweatshirts are eligible for exchange.
~ All other products are not eligible for cancellation, exchange, or refund.
Products not eligible include (but are not limited to):
1) Candle
2) Ritual or spiritual items
3) Cleansing tools
3. Damaged or Defective Items
If you receive a damaged or defective sweatshirt:
~ Contact us within 7 days of delivery
~ Share clear images or videos showing the issue
~ Upon verification, we will arrange an exchange for the same or a similar product
Refunds are issued only if an exchange is not possible due to unavailability.
4. Manufacturer Warranty
For any items covered under a manufacturer’s warranty, customers are requested to contact the manufacturer directly.
5. Exchange & Credit Timelines
~ Approved exchanges or store credits are processed within 6–8 working days after verification
~ Store credits, if issued, are valid for 12 months from the date of issue
6. No Cash Refund Policy
~ We do not offer cash refunds under normal circumstances.
~ Refunds are considered only in rare cases where an exchange or replacement is not possible.
7. Contact Information
For questions related to exchanges or damaged items, please contact: